Your practice needs consistency — every call answered, every patient handled correctly, every time. My Virtual Front Desk becomes an extension of your clinic, delivering smooth communication, accurate scheduling, and reliable administrative support from start to finish.

We manage all patient communication with:

• Fast call answering
   
• Outbound follow-up calls
   
• Professional handling of questions, concerns, and requests
   

Result: no missed calls, no frustrated patients, fully managed communication.

Before a patient walks into your clinic, their insurance is:

• Verified
   
• Checked for eligibility
   
• Updated in your system
   

Result: fewer denials, fewer surprises, cleaner billing.

We manage all aspects of your appointments:

• New appointments
   
• Rescheduling
   
• Cancellations
   
• Filling open slots
   

Result: a full schedule, reduced no-shows, and smooth clinic flow.

Patients receive timely reminders for upcoming visits via call or message.

Result: lower no-show rate and better patient compliance.

We communicate billing issues with patients, including:

• Outstanding balances
   
• Payment reminders
   
• Clarifying billing questions
   

Result: more collections and fewer billing disputes.

We monitor, organize, and forward all incoming faxes to the correct staff or provider.

Result: no lost documents and faster response times.

We take messages for refill requests and send them directly to the physician for approval.

Result: no delays, no confusion, and faster patient service.

We prepare and submit specialist prior authorizations accurately and promptly.

Result: faster referrals and fewer delays in patient care.

We contact patients regarding:

• Outstanding balances
   
• Payment arrangements
   
• Clarifying charges
   

Result: improved cash flow without burdening your staff.

We operate fully according to your clinic’s business hours, giving you seamless front desk coverage whenever you are open.